InituBot is in Beta. Try the Pro experience for 14 days. Start free trial
Automate conversations on WhatsApp. Sell and serve customers 24 hours a day.
InituBot understands text, audio, documents, images, and location, answers from your company knowledge, hands off to a person when needed, and reveals opportunities in conversations.
Pro experience during the trial. Publish only when your agent is ready.
Immediate support
While your team is busy, your AI agent makes sure every customer gets a response.
Custom satisfaction
Your agent responds, qualifies, and resolves 24/7, without relying on your team.
Built for 3CX
Direct integration with 3CX, without intermediaries and additional costs.
Smart insights
Conversations resolved by the agent, frequently asked questions, and improvement suggestions.
WhatsApp-first operation
Support, sales, and handoff with context
InituBot
online
I need help with my order.
09:41
Sure. I can check the status, open a request, or hand you off to an agent.
09:41
I want to check the status.
09:42
Perfect. Send me the order number and I will verify it.
09:42
Order 48291.
09:43
Found it: your order is being prepared and is expected to ship tomorrow. I can hand you off to an agent if you need more details.
09:43
Layer before humans
WhatsApp, AI, and support with context
AI agent
3CX / human
Conversation management
published version92%
ready to support
68%
resolved without human
12
opportunities detected
24/7
first layer active
3CX
handoff with history
CSV
Business opportunities
80% of consumers make purchase decisions based on their customer service experience.
Retention is also at stake: 61% of customers switch to a competitor after a bad experience.
Repeated questions occupy agents
Customers wait while the team is busy
Simple messages go straight to the queue
Little visibility into recurring questions
Business opportunities get lost in history
Human support becomes the bottleneck
Every conversation is an opportunity. We help you make the most of each one.
Your customer does not only talk through text.
On WhatsApp, customers send audio, screenshots, documents, and location. InituBot understands that context to support conversations without turning AI into a black box.
Audio
Not every customer wants to type. InituBot understands audio messages and uses that context to guide support.
Documents
Receipts, PDFs, and simple documents can help resolve requests.
Images and screenshots
Error screenshots and images sent by customers help the agent better understand the problem.
Location
Use customer-shared location to guide coverage, nearby branches, or regional support.
Conversation language
Customers can change the support language without you duplicating the entire knowledge base.
Human when needed
When automation is not enough, the conversation can move to a person with context.
More context, without losing control.
When automation is not confident enough, InituBot asks for more information, guides the customer, or hands off to human support.
Turn conversations into business opportunities
InituBot identifies intent signals, pricing questions, quote requests, urgency, and conversations that deserve human follow-up. All from the support conversations already happening on WhatsApp.
Less conversation lost. More opportunity identified.
See who asked for a quote, asked about pricing, or showed buying intent without manually digging through history.
31
quote requests
18
pricing questions
12
follow-up conversations
Quote requests
Identify conversations where the customer asked for a proposal, quote, or estimate.
Pricing questions
See who showed commercial interest by asking about prices, plans, or conditions.
Buying intent
Find contacts that showed interest in buying, hiring, or scheduling.
Urgency
Prioritize conversations where the customer showed immediate need or high interest.
Smart follow-up
Find conversations that were unresolved or deserve a human return.
CSV export
On authorized plans, export filtered business opportunities for analysis or team action.
InituBot shows where there is opportunity. Your team decides how to act.
Before, everything reached the queue. Now AI resolves first
InituBot enters before human support: it understands the customer, answers what it can, collects context, and hands off to 3CX when needed.
3CX remains the center of human support. InituBot improves everything that happens before the conversation gets there.
Without Initu: Every message is sent directly to a human agent
With Initu: An agent that understands first and resolves before escalating
See InituBot working in practice.
Track conversations, configure your knowledge base, see business opportunities, and understand where support can improve.
Operations dashboard
Support, quality, and opportunities in one view.
142
resolved conversations
31
quote requests
18
conversations to review
Conversations
Track history, intent, context, and human handoff.
Knowledge base
Configure content that guides answers and reduces repetition.
Opportunities
Identify pricing, quotes, urgency, and follow-up in conversations.
Copilot
Support agents with internal commands during human conversations.
Triage
Collect important data before bringing in a person.
CSV export
Send business opportunities to authorized teams for follow-up.
See what was resolved, where the agent got stuck, which questions appear often, and which conversations indicate commercial opportunity.
Explore InituBot potential for support and sales.
Everything your operation needs to answer better, hand off with context, learn from conversations, and identify opportunities.
Company knowledge
Use company knowledge as the source of truth to guide the agent.
The base improves with real questions, reviewed conversations, and operational learning.
Intelligent support
Support with context, collect information, and hand off to humans when needed.
The agent answers what it knows, prepares the conversation, and brings in a person when necessary.
Management and commercial intelligence
Turn conversations into operational improvement and business opportunities.
Management stops guessing and starts seeing what happens on WhatsApp.
Co-pilot for the human agent
Your team can ask InituBot for help during human support, without leaving the operation. Use simple commands to get guidance, draft replies, summarize conversations, and register feedback.
These commands work as internal support for the team.
Copilot can support agents in contact center platforms connected to InituBot, depending on the available integration.
#help
Guides the agent on how to answer the customer.
#suggestion
Creates a suggested reply for the agent to review and send.
#summary
Summarizes the conversation for follow-up, handoff, or context.
#feedback
Registers useful or incorrect points to improve support over time.
Using 3CX? Add AI before the queue
3CX organizes your human support. InituBot automates the first layer: it understands the customer, answers what it can, collects context, and hands off to the agent when needed.
3CX organizes humans. InituBot resolves before the queue.
We do not replace 3CX. We make your operation smarter before human support.
Fewer simple messages in the queue
Repeated questions can be resolved before reaching an agent.
Human support with more context
When a person is needed, the conversation arrives with history and important data.
WhatsApp connected to AI
The first layer understands the customer and guides support based on your operation.
Team focused on what needs humans
The team spends less energy on repetition and more on important cases.
Visibility into questions and bottlenecks
See what appears often and where the operation can improve.
Business opportunities from conversations
Identify pricing requests, quotes, urgency, and follow-up.
Copilot to support agents
The team can trigger InituBot with internal commands during the conversation.
Choose your plan after the trial.
Start with 14 days free on the Pro experience. Then choose Starter, Growth, or Pro.
Unlimited automated replies. Plan usage is measured by messages, active contacts, and advanced features.
Starter
R$ 147/mo
3,000 included messages/month · 300 active contacts/month
Entry plan for operations that want to validate governed AI without advanced customizations.
- Unlimited automated replies
- R$0.05 per overage message
- Basic Knowledge base: up to 10 documents
- 3 tests before publishing/month
- No Copilot
- No System connections
- No advanced executive report
Growth
R$ 397/mo
15,000 included messages/month · 1,500 active contacts/month
Recommended for most growing operations.
- Unlimited automated replies
- R$0.035 per overage message
- Knowledge base: up to 50 documents
- Copilot: 1,500 uses/month
- AI suggestions: 10/month
- 20 tests before publishing/month
- Up to 10 System connections
- Executive report: 30 days
Pro
R$ 1,997/mo
60,000 included messages/month · 5,000 active contacts/month
For operations that need more volume, governance, reports, and integration capacity.
- Unlimited automated replies
- R$0.025 per overage message
- Knowledge base: up to 200 included documents, expandable on demand
- Copilot with fair use
- AI suggestions: 50/month
- Tests before publishing under fair use
- System connections under fair use
- Executive report: 90 days + PDF
From simple support to commercial intelligence on WhatsApp.
InituBot can support conversations involving questions, qualification, status, documents, location, human handoff, agent support, continuous improvement, and business opportunities.
Answer
Use your company knowledge base to answer questions, guide customers, and reduce repetition.
Collect and qualify
Collect data, understand intent, identify urgency, and prepare the conversation before a human joins.
Resolve and hand off
Resolve what is possible and hand off to a human when needed, with history and context.
Support agents
Use internal commands to guide, suggest replies, summarize conversations, and register feedback.
Sell better
Find quote requests, pricing questions, buying intent, and conversations that deserve follow-up.
The examples are starting points. InituBot adapts the agent to your process without giving up control, testing, and human handoff.
Frequently Asked Questions
No. InituBot was designed for teams to configure the agent, knowledge, tone of voice, handoff rules, and validation without writing code.