Data Deletion

How to request deletion

Email contato@initu.com.br with the subject Data deletion. In the request, include the account email, related company, and, if applicable, the WhatsApp number or identifier involved.

This information helps us locate the correct data and avoid improper deletion of accounts, conversations, or records from another company.

Request validation

Before processing the request, we may validate identity, account ownership, relationship with the customer company, and scope of requested data.

When the request comes from an end customer supported by a company using InituBot, we may guide the data subject to contact that company or route the request according to the context.

What can be deleted

After validation, we may delete or anonymize personal data associated with the account, conversations, files, support records, and information related to platform use, as applicable.

Data that may be retained

Some data may be kept for as long as needed to comply with legal, tax, regulatory, contractual, audit, security, fraud prevention, billing, or dispute defense obligations.

When retention is required, we will limit use of that data to the purpose that justifies keeping it.

Timing and follow-up

We will respond to the request within a reasonable time and according to applicable law. If we need additional information to validate or execute the request, we will contact the email provided.

Privacy Policy

More details about data processing, retention, data subject rights, and contact are available in the Privacy Policy.